MicroAutomation Career Opportunities

MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. Each solution we deploy fulfills our overall mission to enhance the customer experience.

* Self-Service options to obtain information quickly and efficently which includes technologies such as:
Interactive Voice Response (IVR) and Speech Recognition
* Call Control options for improving the management of inbound and outbound calls and includes Computer Telephony Integration (CTI) technology such as our product, the CallCenter Millennium
* Analytics and Reporting to monitor and maximize the performance of your call center

Each of these technologies is interconnected and powered by our comprehensive Professional Services which include:

* Complete solution architecture and design
* Custom application development and configuration
* Turn-key implementation for on-premise, hosted or hybrid environments
* Managed Services and comprehensive customer support

MicroAutomation is a privately-held company and was founded in 1991 by the Lead Architect of IBM’s CallPath product, Suresh Gursahaney. This technical expertise helped build the company’s foundation and led to the creation of our innovative, award-winning products and services. Through the years, MicroAutomation has assembled an expert team that has extensive experience in the telephony, software and call center industries.

Today, MicroAutomation is a leading provider of call center solutions that focus on enhancing the caller experience. Our solutions have a proven record of providing the following benefits:

* Improved customer satisfaction levels
* Increased live agent utilization
* Reduced operating costs
* Proven return on investment

Millions of people throughout North America and the United Kingdom experience superior service and more efficient calls powered by MicroAutomation technology. MicroAutomation is headquartered in Manassas, VA, with employees stationed throughout the entire United States.