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Iron Bow Technologies is for people who believetrust is paramount,transformation is embraced, andthe future is here,because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies has an immediate need for an experienced IT Support professional interested in a permanent Tier 2 Field Service Tech position supporting end-users in Richmond, VA
The selected candidate will be responsible for delivery of end user technical support of the Virginia Information Technology Agency (VITA), by providing exceptional IT support to end users throughout the Richmond VA area
WHAT YOU'LL BE DOING
- Primarily responsible for end-to-end IT infrastructure support
- Provide comprehensive and timely resolution of all end user technical issues
- Break/fix software & hardware support such as OEM-certified warranty repairs
- Provide smart hands support for networks, servers and VoIP technologies
- Perform IT asset disposal and maintain accurate asset inventory
- Support end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)
- Troubleshoot issues involving applications on and off premise (e.g. cloud)
- Provide IT support remotely via remote administration tools or desk side
- Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
- Provide end user device configuration
- Execute application installations, patch and driver update testing and distribution
- Responsible for device, operating system, software and/or application troubleshooting
- Perform system updates and/or restoration activities as necessary
WHAT YOU BRING TO THE TABLE
- Several (3-4+) years of IT support / help desk experience is highly preferred
- Significant experience performing technical and system analysis and diagnostics
- Candidate should be skilled in the identification and timely resolution of user IT issues
- Proven ability to test, troubleshoot, service and repair end user devices
- Expertise with device, operating system, software and application troubleshooting
- Candidates with Dell, HP, Microsoft, Apple, CompTIA or related IT certifications are preferred
- Superb customer service and communication (both written and verbal) skills
- High School Diploma (OR equivalent combination of experience & education)
- A valid Virginia driver's license AND reliable transportation is required
- Must be able to successfully pass background check and obtain a Department of Corrections clearance (US Citizenship required)
WHY YOU'LL LOVE IT!
- Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
- Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience.This new approach elevates all and truly enables success.
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans