Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About Genesys:

GENESYSpowers more than 25 billion of the world's best customer experiences each year.

In GENESYS, Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team's primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

Job Summary

Your role is to build, sell, and deliver Genesys App Foundry analytics applications. From ideation, architecting, developing, testing, implementing, selling, delivering, and maintaining what we build, this is a multi-functional role. Hands on and technical, success requires skills you've honed doing Consulting or Sales Engineering.

Key Responsibilities:

• App Pre Sales: Lead and manage analytics application proofs-of-concept from inception to sale.
• Data Analysis and Insights: Leverage advanced analytical techniques and tools to extract meaningful insights from Genesys Cloud Contact Center data, identifying trends, patterns, and opportunities for optimization.
• Business Intelligence and Reporting: Design and implement comprehensive business intelligence and reporting solutions, enabling clients to make data-driven decisions and monitor key performance indicators (KPIs).
• Consulting and Advisory: Provide strategic guidance and recommendations to clients based on data analysis, experience management best practices, and a deep understanding of contact center operations.
• Training and Knowledge Transfer: Conduct training sessions and knowledge transfer to other solution consultants, account executives, and clients' teams.
• Continuous Learning: Stay up to date with the latest trends, technologies, and best practices in data analytics, contact center operations, and industry-specific domains.

Qualifications:

• 10+ years of product development or technical consulting experience in analytics or analytical applications
• Expert in SQL, including complex stored procedures, on-prem and cloud; experience with Snowflake preferred.
• Expert in BI, on-prem or cloud, with experience building w/ PowerBI, Tableau, Apache Superset, or Similar
• Provable expertise in data analysis tools and techniques including databases, NoSQL datastores, Tableau, Power BI, and ETL scripting.
• Strong understanding of Genesys Cloud Contact Center platform and its data model, reporting capabilities, and integration points.
• Familiarity with the Genesys Engage Infomart preferred
• Experience building and selling contact center or experience analytics.
• Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, Cisco, Avaya, etc.

#LI-CP1 #LI-Onsite #LI-Remote #LI-Hybrid

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.